Privacy Policy

Trilogy IT Solutions respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Trilogy IT collects, uses, stores and discloses personal information through our website, trilogyit.com.au, and in connection with our services, including managed IT support, web design, SEO, Google Workspace, security, VoIP, networking and related digital services.

By using our website or providing your personal information to us, you agree to the handling of your information as described in this Privacy Policy.

1. Who we are

Trilogy IT Solutions is an Australian business providing IT and digital services. Our website currently lists the following contact details:

Email: [email protected]
Phone: (+61) 2 8203 7800
Location: Sydney’s Northern Beaches

2. What personal information we collect

We may collect personal information that is reasonably necessary for our business functions and activities. Depending on how you interact with us, this may include:

Your name, email address, phone number and any information you include in an enquiry or contact form submission. The current website contact form asks for Name, Email, Phone Number and Message.

Business information you provide to us, such as your company name, website details, project requirements, hosting details, domain information, billing details, and technical information relevant to support or service delivery.

Information contained in emails, phone calls, support requests, project briefs, quote requests and other communications with us.

Technical information collected through the website or related systems, such as IP address, browser type, device information, referral source, pages visited, dates and times of access, and general website usage information.

Cookies and similar technologies used for website functionality, security, performance, analytics or marketing, where applicable.

We do not seek to collect sensitive information unless it is reasonably necessary for a lawful purpose and you have provided it to us or consented to its collection.

3. How we collect personal information

We may collect personal information in a number of ways, including when you:

submit a contact form on our website
email or call us
request a quote, consultation or support
engage us for IT, web or SEO services
communicate with us through social media, forms or other online tools
interact with our website, cookies, security systems or analytics tools

We may also receive personal information from third parties where you have authorised them to share it with us, or where it is reasonably necessary for us to deliver services to you.

4. Why we collect and use personal information

We collect and use personal information for purposes including:

responding to enquiries and contact requests
providing quotations, proposals and recommendations
delivering website, SEO, IT support and related services
managing projects, support tickets, client relationships and service communications
sending invoices, processing payments and administering accounts
maintaining, securing and improving our website, systems and services
meeting legal, regulatory and contractual obligations
sending service updates or marketing communications where permitted by law

We will only use personal information for the purpose for which it was collected, related purposes you would reasonably expect, or other purposes permitted or required by law.

5. Cookies, analytics and website data

Our website may use cookies, server logs and similar technologies to support website functionality, security, traffic analysis and user experience improvements.

These technologies may collect information such as browser type, device type, IP address, pages visited, time spent on pages, referring websites and general interactions with the site.

You can usually control or disable cookies through your browser settings. Please note that doing so may affect the functionality of some parts of the website.

[Optional line to add if true: We use Google Analytics and/or other analytics tools to better understand website usage and improve our services.]

6. Disclosure of personal information

We may disclose personal information to trusted third parties where reasonably necessary for our business operations and service delivery, including:

our employees, contractors and support personnel
website hosting, email, cloud storage and software providers
IT, cybersecurity, telecoms and infrastructure providers
payment processors, accountants, lawyers and professional advisers
marketing, analytics or automation platforms used in connection with the website or our services
government agencies, regulators, courts, law enforcement or other parties where required or authorised by law

We do not sell personal information to third parties.

7. Overseas disclosure

Some of the third-party services we use to operate our website, communications, support systems or digital services may store or process data outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers and to ensure personal information is handled with appropriate safeguards.

8. Storage and security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification and disclosure. These steps may include administrative, technical and physical safeguards such as secure systems, controlled access, authentication measures, backups, monitoring, staff procedures and the use of reputable service providers. Australian privacy guidance says APP entities must take reasonable steps to protect personal information and, when no longer needed, take reasonable steps to destroy or de-identify it, subject to legal retention requirements.

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

9. Retention of personal information

We keep personal information only for as long as it is needed for the purposes for which it was collected, or as required for legal, accounting, contractual, backup or dispute-resolution purposes.

When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, unless we are required or authorised to retain it by law.

10. Access and correction

You may request access to the personal information we hold about you, and you may ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below. We may need to verify your identity before processing your request.

In some circumstances, we may refuse access or correction where permitted by law, but if we do, we will provide reasons where required.

11. Direct marketing

Where permitted by law, we may send you information about our services, updates or offers that we believe may be relevant to you.

You can opt out of marketing communications at any time by using the unsubscribe option in the message, or by contacting us directly.

12. Third-party websites and services

Our website may contain links to third-party websites, plugins or services. We are not responsible for the privacy practices, content or security of those third parties. You should review their privacy policies separately.

13. Complaints

If you believe we have breached your privacy or you have a complaint about how we have handled your personal information, please contact us in writing using the contact details below.

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner. The OAIC investigates privacy complaints and oversees the Australian Privacy Principles and Notifiable Data Breaches obligations for entities covered by the Privacy Act.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or privacy practices. The updated version will be published on this website.

OAIC guidance recommends making a privacy policy freely available on your website and reviewing it regularly so it stays current.

15. Contact us

If you have any questions, requests or complaints about this Privacy Policy or how your personal information is handled, please contact:

Trilogy IT
Email: [email protected]
Phone: (+61) 2 8203 7800
Location: Sydney’s Northern Beaches